CX Project Manager (Customer Experience)Delivery Hero (Thailand) Co., Ltd.
สถานที่ทำงาน: Bangkok(กรุงเทพ ฯ), Huai Khwang
เงินเดือน: negotiable
แบบฟอร์ม: งานประจำ
วันที่ส่ง: 30/04/2026
หมดเขตส่ง: 02/10/2020
งานนี้หมดอายุแล้วคุณสามารถดูงานที่เกี่ยวข้องด้านล่าง
สิ่งที่ต้องการในงาน
Degree
ประโยชน์
Five-day work week
Performance bonus
Flexible working hours
Travel allowance
Medical insurance
Performance bonus
Flexible working hours
Travel allowance
Medical insurance
Job Description
Lead projects / change implementation aiming at improving and maintaining operational KPIs such as Customer NPS, Customer Satisfaction (CSAT), Quality of service, Productivity KPIs, etc
Supports business initiatives and ensures good coordination and collaboration between the teams between departments and within CX team (CS, PS, CX) to achieve successfully projects milestones and goals of exceptional customer/ partner service
Monitor the effectiveness of projects / initiatives and provides status reports and suggest tactical approach to reach CX team's goal
Actively participate with Shared Service Center (SSC) team for NPS or CX related projects, this may also include assistance in defining features and functions for specific projects, as required by project needs
Ensures constant calibration of between project teams, managers and other stakeholders at regular intervals
Prepares and completes action plans, implements productivity, quality, and partners service standards
Resolves problems through data analysis, provides efficient reporting and communication
Qualification
Minimum of 3+ years of proven experience in consulting or contact centre environment
Bachelor's or Master's degree
Must be capable of dealing confidently and professionally at executive level internally and at partner side
Proven ability to manage complex processes and drive continuous process improvement
Excellent verbal, written, interpersonal, leadership and organizational skills
Excellent project and program management skills, including demonstrated ability to manage projects across teams where influencing skills are required
Must be passionate about delivering industry leading customer/partner support and thrive in a fast-paced, high energy environment
Native Thai and fluent English
What we offer:
Work laptop
Employee Discount Codes
Annual Bonus
Flexible hours
Types of leave: birthday, bereavement, personal, business, paternity, maternity
Medial insurance (OPD/IPD)
Annual health check up
Free gym membership
eLearning platform
Free drinks every Friday and buffet lunch once a month!
Lead projects / change implementation aiming at improving and maintaining operational KPIs such as Customer NPS, Customer Satisfaction (CSAT), Quality of service, Productivity KPIs, etc
Supports business initiatives and ensures good coordination and collaboration between the teams between departments and within CX team (CS, PS, CX) to achieve successfully projects milestones and goals of exceptional customer/ partner service
Monitor the effectiveness of projects / initiatives and provides status reports and suggest tactical approach to reach CX team's goal
Actively participate with Shared Service Center (SSC) team for NPS or CX related projects, this may also include assistance in defining features and functions for specific projects, as required by project needs
Ensures constant calibration of between project teams, managers and other stakeholders at regular intervals
Prepares and completes action plans, implements productivity, quality, and partners service standards
Resolves problems through data analysis, provides efficient reporting and communication
Qualification
Minimum of 3+ years of proven experience in consulting or contact centre environment
Bachelor's or Master's degree
Must be capable of dealing confidently and professionally at executive level internally and at partner side
Proven ability to manage complex processes and drive continuous process improvement
Excellent verbal, written, interpersonal, leadership and organizational skills
Excellent project and program management skills, including demonstrated ability to manage projects across teams where influencing skills are required
Must be passionate about delivering industry leading customer/partner support and thrive in a fast-paced, high energy environment
Native Thai and fluent English
What we offer:
Work laptop
Employee Discount Codes
Annual Bonus
Flexible hours
Types of leave: birthday, bereavement, personal, business, paternity, maternity
Medial insurance (OPD/IPD)
Annual health check up
Free gym membership
eLearning platform
Free drinks every Friday and buffet lunch once a month!
ส่งรายชื่อติดต่อโปรไฟล์
Delivery Hero (Thailand) Co., Ltd.
แนะนำ บริษัท
Delivery Hero (Thailand) Co., Ltd. งาน
Huaykwang
ตำแหน่ง CX Project Manager (Customer Experience) ได้รับคัดเลือกจาก Delivery Hero (Thailand) Co., Ltd. บริษัท ที่ Bangkok(กรุงเทพ ฯ), Huai Khwang Joboko.com จะสังเคราะห์เงินเดือนของ negotiable โดยอัตโนมัติ ค้นหาตำแหน่งงานเพิ่มเติมสำหรับ บริษัท CX Project Manager (Customer Experience) หรือ Delivery Hero (Thailand) Co., Ltd. ในลิงก์ บน
แนะนำ บริษัท
Delivery Hero (Thailand) Co., Ltd. งาน
Huaykwang