Information Technology (IT) Administrator & Receptionist (based in Kanchanaburi)Australian Embassy

Dental insurance
Medical insurance
Overtime pay
Performance bonus
Travel allowance

*The Embassy will accept the application through the Embassy's recruitment email address only, DO NOT click Apply/Apply Now on JobsDB advertisement page* สถานเอกอัครราชทูตออสเตรเลียรับใบสมัครผ่านทางอีเมลของแผนกทรัพยากรบุคคลเท่านั้น*
**To access the Embassy's recruitment email address, please visit www.thailand.embassy.gov.au, under 'Job Opportunity'**กรุณาไปที่เว็บไซต์ของสถานทูตฯสําหรับอีเมลของแผนกทรัพยากรบุคคล** 
***Applications close on Monday, 28 September 2020, 4.30 pm (Bangkok Time) *** เปิดรับสมัครถึงวันจันทร์ที่ ๒๘ กันยายน ๒๕๖๓ เวลา๑๖.๓๐น. ***
****Shortlisted candidates will be contacted only after the closing date**** หากใบสมัครของท่านได้รับการคัดเลือกท่านจะได้รับการติดต่อหลังจากวันปิดรับสมัครแล้วเท่านั้น ****
 
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The Department of Veterans' Affairs (DVA) is inviting applications for an IT administrator & receptionist which is a full-time position, classified at Level 3 (LE3). The position provides IT and administrative support to the Hellfire Pass Interpretive Centre which is located in Kanchanaburi Province, Thailand.
The centre is located in Western Thailand, 240 km (four hours drive) from Bangkok, and 75 kilometres from the nearest large town (Kanchanaburi).
The closing date for applications is Monday, 28 September 2020, 4.30pm (Bangkok time).
A Position Description which also sets out specific skills and other specifications is attached.
How to Apply
 
For any application to be ELIGIBLE and therefore considered, it must include the following:
 
CV (Resume) (maximum two A4 pages) outlining previous relevant work experience in English language. Please include the names and contact details (phone number and email addresses) of two referees in the CV.
A Statement of Claim (maximum one A4 page) addressing each selection criterion. Tell us why you are the right person for the job. We want to know why you are interested in working with DVA/the Hellfire Pass Interpretive Centre, what you can offer us, and how your skills, knowledge, experience and qualifications are applicable to a role at this level. Please provide examples to demonstrate your capability. For guidelines on how to write a Statement of Claims, please visit www.thailand.embassy.gov.au under 'Job Opportunity' and 'Guidelines for addressing Selection Criteria'.
 
 
Please send your application to the Embassy's recruitment email address. Please name the email subject 'Application for LE3 IT administrator & receptionist - [insert first name and last name]'. For example, Application for LE3 IT administrator & receptionist - Ittipol Smith.
Enquiries regarding the position may be directed to the Human Resources Unit at the Embassy's recruitment email address.
Selection Criteria
 
Important Notice: Applicants must provide a brief written Statement of Claims to show their suitability. The Statement of Claims forms the most important part of the application, as this information, together with the resume, will be used to shortlist applicants for further consideration for the vacancy. There is no need for a covering letter.
 
In addressing each criterion please ensure that you provide example(s) based on previous experience where available, to demonstrate your capability.
 
 
 
At least four years' work experience in an IT field with excellent computer skills and knowledge of the Microsoft Office Suite, Adobe programs, basic graphic design and website management, and familiar with supervising information technology (IT) work groups/ networking and audio visual equipment (AV).
Customer service-oriented, communicative and flexible in delivering various roles
Demonstrated ability to work under pressure independently and in a team.
Good written and spoken language skills in English and Thai
 
 
 
 
 
Contract Conditions:
 
 
 
Position:
Information Technology (IT) Administrator & Receptionist
Work Level Classification:
LE 3
Commencement Salary:
THB 42,713 per month
Department:
Department of Veterans' Affairs (DVA)
Date of Commencement:
As soon as possible
Employment Period:
Two years and six months
Probationary Period:
Three months
Place of Work:
Hellfire Pass Interpretive Centre, Kanchanaburi
 
 
 
Employment will be subject to a satisfactory medical and police/security checks. The actual start date will be confirmed following the outcome of the police checks which will be carried out in Thailand, Australia, any country where the successful candidate is a citizen, and any country where the successful candidate has resided for 6 months or more in the past 5 years. Please note that costs for police check in any country other than Thailand will be met by the successful candidate.
 
 
 
For prospective expatriate employees, please note that all costs associated with the employee's relocation to and stay in Thailand, including visa fees, are the employee's responsibility. The Embassy can provide limited assistance to the employee and immediate family members (spouse and children) requesting Thai visa(s) and permit to stay.  It is the employees' responsibility to obtain the relevant documents and ensure that they are in compliance with immigration regulations that relate to their employment with the Embassy in Thailand. Prospective applicants are advised to check their eligibility for a visa - and investigate living conditions and costs.In considering this position, Australian applicants should make themselves aware of the Australian taxation arrangements for Australian citizens working overseas.
 
Please note that only ELIGIBLE applications will be considered, and only short listed candidates will be contacted for interview and provided with feedback on the selection process, on request.
Position Description
 
AGENCY
Department of Veterans' Affairs (DVA)
POSITION NUMBER
BK07003
POSITION TITLE
Information Technology (IT) Administrator & Receptionist
CLASSIFICATION
LE3
SECTION
Department of Veterans' Affairs (DVA)
REPORTS TO (TITLE)
1)     Operations Manager
2)     Manager, Hellfirepass Interpretive Centre (HFPIC)
About the Department of Veterans' Affairs
The mission of the Australian Government's Department of Veterans' Affairs (DVA) is to support those who serve or have served in defence of our nation and commemorate their service and sacrifice.  In fulfilling this mission The Office of Australian War Graves within DVA is responsible for the construction and maintenance of official Australian memorials overseas including the Hellfire Pass Interpretive Centre in Kanchanaburi Thailand.
About the position
With direction, the customer-service focussed IT Administrator & Receptionist works to established policies and procedures to provide IT and administrative support to the Hellfirepass Interpretative Centre.  Often working-under pressure to meet deadlines, the position provides customer service to other staff and both Thai and international visitors.
The key responsibilities of the position include, but are not limited to:
Manage and maintain the operation of information technology (IT) and audio-visual (AV) equipment including closed-circuit television (CCTV) system, multimedia displays, local area network (LAN), IT security, Point of Sales system (POS), and Private Branch Exchange (PBX) phone system.
Undertake immediate troubleshooting and basic support to the internal IT network.
Monitor the operation of Network Attached Storage and maintain backups.
Keep records of and arrange IT updates and maintenance as scheduled.
Develop and refine filing systems and advise management on necessary changes.
As the centre's point of contact on IT/AV related matters, liaise with the contracted IT service provider.  This includes undertaking maintenance as directed, troubleshooting issues, monitoring systems and reporting faults.
Produce multimedia files for internal and external use such as data visualisation, videos or presentations as required.
Perform basic Content Management System (CMS) functions and liaise with team in Australian for DVA's website updates.
Maintain and produce statistical records of visitors.
Coordinate IT hardware and software procurement processes in consultation with the Operations Manager.
Actively greet and welcome visitors to the centre.
Provide visiting guidelines and safety information to visitors.
As part of a team, operate reception functions including handling phone calls, answering enquires, managing bookings and crowd management.
Assist with administrative work such as online research and coordinating with vendors and stakeholders including related government agencies.
Qualifications/Experiences
At least four (4) years' work experience in an IT field
Good written and spoken language skills in English and Thai.
Excellent computer skills and knowledge of the Microsoft Office Suite, Adobe programs and conversant with supervising IT work groups / networking and AV equipment.
Basic skills in graphic design and website management.
Previous experience in a customer service or coordination role would be an advantage.