Medical Assistance CoordinatorAWP Services (Thailand) Co., Ltd.

Degree

Five-day work week
Overtime pay
Performance bonus
Transportation allowance
Medical insurance
Dental insurance
Life insurance

Essential Job Functions: 
Day to day Communication with customers travelling internationally, who are face with a medical and travel emergency.
Day to day coordination locally and internationally with AzP business partner  and providers.
Handling all medical assistance cases including medical evacuation, medical monitoring, case management and cost containment.
Handling all incoming calls and e-mails from customers, business partners and service providers.
Supporting travel team to handling call after their working hour.
Preparing daily report to manager.
Perform other duties and special assignments as required.
 
Key Working Relationships: 
This position communicates with both internal and external customers. The position must deal professionally and effectively with all of AzP Clients, our Contractor, all other Departments, and the public. As our Medical Assistance team we operate 365 days 24/7, around the clock to be there when needed. With this in mind, you'll need to be open to work weekends, public holidays and night shifts on a rotational 24/7 roster.
 
Qualifications: 
Thai native speaker only.
Excellent of English, other language is a plus.
Bachelor degree in any fields.
1-2 year work experience in customer service, insurance and in related field, knowledge of medical will be advantage.
Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of stakeholders.
The ability to handle sensitive information in a mature and confidential manner.
A positive attitude and willingness to contribute to workplace improvement and changes.
Computer literate and proficient across Microsoft Suite.
Excellent Interpersonal Skill and Service-minded.
Excellent Teamwork Skill.
Able to work on weekends, public holidays and night shifts on a rotational 24/7 roster.
Work Conditions:
Working Hours : 40 hrs. per week
Working Days : Shift  on a rotational 24/7 roster
Location : Head office
 
                                ***Attractive remuneration and employee benefits***
Interested applicants are required to submit a full detailed of qualifications and experience, and expected remuneration together with recent photo via "Apply Now"
AWP Services (Thailand) Co. Ltd.
7th Floor, City Link Tower, 1091/335 Soi Petchburi 35,
New Petchburi Rd., Makkasan,
Rajthevi, Bangkok 10400
Tel.02-305-8555
Line:  @allianzcareers
 Visit Website: www.allianz-assistance.co.th