Product SpecialistCendyn

Degree

Overtime pay
Medical insurance
Dental insurance

Job Purpose:
The Product Specialist is responsible for supporting our clients on a variety of day-to-day production and configuration requests. This includes, but is not limited to, coordinating production tasks, configuring and testing client email campaigns, scheduling reports and answering product functional questions.
Responsibilities:
Track and document all task activities, results and feedback within each task record for account support purposes, client billing, productivity assessment and historical reference
Assist the APAC Technical Team Lead with regular team workload assessment
Complete product training programs and pass certification tests as required by the APAC Technical Team Lead
Build a knowledge base of client needs/objectives to help all Product Helpdesk team members provide world class service for internal and external customer
Identify, resolve and/or escalate potential client issues
Work with team leads to identify product enhancement and training needs to improve production efficiencies and overall customer success
Requirements:
BS,BA or CE from accredited college or university
Basic HTML skills
Experience working in the email marketing field, preferably in the hospitality vertical
Familiarity with CRM database applications and enterprise-level software
Basic knowledge of digital marketing and advertising channels, including: Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media and Mobile Marketing
1+ years of experience in account management or hotel marketing experience
Ability to communicate in English - verbal and written
Strong time management skills
Self-motivated, goal oriented, and able to work in a team environment
Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
Strong analytical, problems solving and troubleshooting skills - ability to define problems, collect data, establish facts and draw conclusions
Strong overall business and people skills, including planning, presentation skills and business acumen
Strong interpersonal/communication skills
Computer proficiency in Google Analytics, Outlook, Excel, MS Word, PowerPoint, etc
Apply Using this Link:  https://jsco.re/3jdr2