Senior Engineer, Technical Services (MAC: Machinery)DKSH (Thailand) Limited

Degree

Five-day work week
Travel allowance
Education allowance
Medical insurance
Dental insurance
Life insurance

Job summary             
Coordinate technical service assignments with service technicians, foreman and employees to provide timely and reliable technical services to customers and clients
Undertake installation and commission of equipment supplied by Studer, HP and Bigrep.
Provide after-sales service for customers within agreed respond time.
Work with the service sales team to prepare the service contract or service proposal to customers
Maintain a service history register for all relevant equipment/system.
Coordinate with local sub-contractors e.g. plumbing works whenever necessary for certain products and to provide overall supervision of the job.
Recommend appropriate spare parts and service proposal to customer with objective of minimizing the lead time for trouble-shooting.
Liaise and co-operate with service support specialist on order processing.
Liaise with regional trainer / headquarters trainer for service support.
Develop and maintain good rapport with customers and working colleagues for smooth operation of the business.
To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
Undertake any relevant tasks as may be directed by the superior from time to time.
General responsibilities              
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Arrange and coordinate technical services assignments to comply with procedures and processes
Identify improvement initiatives to improve service quality, reduce turnaround times and optimize costs
Coordinate work assignments and follow-up on resolution of critical technical and procedural problems
Order/record service parts and tidiness of service vehicles and take corrective actions
Record periodical usage, consumption and availability of service spares inventory to support the service business
Gather information/data to submit accurate records of preventative maintenance, installations, repairs, time, services, expenses, etc.
Maintain good working relationships with suppliers and customers
Respond to customer queries and resolve basic issues in collaboration with the relevant departments
Leadership responsibilities        
Drive self-learning and improvement in the area of Technical Service and DKSH behaviors as part of continuous learning
Functional skills and knowledge
Demonstrate working knowledge in precision machinery and instruments
Demonstrate working knowledge and experience in trouble-shooting of technology and precision machinery and equipment
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in local language and ideally in English, both written and spoken
Soft skills 
Good team player and able to work independently with minimum supervision
Has good presentation and interpersonal skills
Good communication in both English and Thai
Education
Degree in Mechanical / Mechatronics / Electrical / Electronic Engineering
Work experience      
Minimum 5 years' experience in CNC machines (Turning and Grinding is preferred)