Senior Service Manager - Engineering (Medical industry), Bangkok, ThailandMonroe Recruitment Consulting Group Co., Ltd.

Degree

Five-day work week
Performance bonus
Transportation allowance
Medical insurance
Life insurance

Salary: Attractive
Additional Benefits :  Attractive
Company Profile
Executive recruitment company Monroe Consulting Group is recruiting on behalf of a leading provider of medical devices. Our highly respected client is seeking a Senior Service Manager - Engineering, with extensive experience in Service Engineering, to be based in Bangkok, Thailand.
Job Summary
The Senior Service Manager - Engineering is primarily responsible for leading and driving the overall performance and productivity of the engineering department as a profit center, while maintaining a good reputation, monitoring service contracts renewals and sustaining relationships with key bio-medical managers.
Job responsibilities
Lead and drive the overall performance and productivity of the engineering department as a profit center and maintain a good reputation
Increase team competency by assessing, identifying, and fulfilling training and re-training needs for each individual engineer
Drive and maintain high levels of productivity and efficiency in turnaround time
Ensure all pre-delivery and commissioning works are carried out in an efficient and timely manner
Monitor service contracts renewals
Review current install base with service contracts and seek assistance from principals to avoid part delays and improve turnaround time
Identify and mitigate risk factors, design preventive and corrective measures, and ensure compliance to these measures
Ensure that all test tools are sent for annual calibration, or as per the frequency recommended by the manufacturer
Work closely with principals to seek solutions and establish agreements on warranty claim control processes
Maintain relationships with key bio-medical managers
Conduct regular feedback sessions with key contract customers to ensure continuity of services
Collaborate with sales and engineering managers in reviewing and modifying approach to managing key principals and customers
Job requirements
Bachelor's Degree in Bio-Medical, Mechanical or Electronics Engineering, or equivalent,
Master's Degree in Business & Technology preferred 
Extensive experience in the medical equipment industry
Experience in Medical equipment servicing in hospitals a must
Good experience in Project Management
Strong leadership skills
Proficient in troubleshooting and providing solutions
Good command of English
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