Support Engineer / Internal Support (Office 365)Synesis Placement Solutions Co., Ltd.

Support Engineer (O365)
Responsibilities :
Receive and Response to customer call/e-mail
Logging and Tracking the details of Customer Requests and problems as cases.
Responsible in own case, follow up status, progress to users, and keep tracking until the incident was closed.
Support user requests that were defined in team scope of work, following service level agreement.
Provide reports to customer, supervisor and project manager upon requests.
Others assigned by supervisor and project manage.
Qualifications:
Experience between 3-5 years.
At least 2 years' experience in IT Support or related field.
Microsoft Active Directory, Exchange, Office365 administration and troubleshooting
Operation system (Windows client/server, Linux, VMware) administration and troubleshooting
Network administration and troubleshooting.
Antivirus Solution, Administration and troubleshooting
Able to work in Shift
Internal Support
Responsibilities :
Provide level support and talking with user to determine problems (first line support)
Participate of information and operational support systems
Install, configure, test and maintain operating systems, application software and system management tools
Strong basic knowledge of Computer networking skills: TCP/IP
Liaise with vendors and other IT personnel for problem resolution
Setting up accounts for staff, ensuring that they know how to log in
Qualifications:
Experience between 3 - 4 years • Experience in IT Support.
Experience with office 365 administration.
Experience with Windows server administration.
Experience with Microsoft Intune administration.
Experience with Palo Alto administration and configuration.
Good command in English