Customer experience junior/seniorOrange Cap Innovative Co., Ltd.

Job description
Travellers: Making sure that foreign travellers have a smooth experience using TakeMeTour (including trip suggestion & customization or even solving their basic technical problem)
Make sure that those who use TakeMeTour receive the best-in-class experience from the pre-trip, during-trip,and until post-trip period.
Understand customers' problems and be the main POC when they have any problem
Proactively reach out to potential travellers to promote TakeMeTour's experience
Local Expert: Help them list an interesting, unique, and creative local experience on TakeMeTour
Ensure local expert happiness by creating an active local expert community
Lead or participate in new projects or initiatives (if any)
 
Requirement
We are looking for an enthusiastic, passionate and self-motivated team member.
Who have excellent communication skills and good service minded.
Able to speak & write fluently in Thai and English (3rd language is a plus)
Love talking and mingling with people (either in-person, phone, email, chat)
Good service mind & optimistic person
Able to handle immediate situations & find an appropriate solution quickly
Be creative & passionate on planning a trip around Thailand
Not only work hard, but also work smart to get things done