Customer Service Representative | Financial AccountSynchrony Global Services Philippines Inc.

 • Be part of #1 Certified Great Place to Work Company in the Philippines 
 • Competitive Salary Package
 • To Start ASAP
 
Job Description:
 
Role Summary/Purpose:
Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
Resolve credit inquiries on new accounts;  
Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
Comply with over-all call quality standards;
Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Qualifications/ Eligibility Requirements:
Completed at least 2nd year in College (with no back subjects) or 2-year Associate course
Excellent English Verbal and written Communication Skills
Amenable in Temporary Work from Home Setup
Willing to work on a shifting schedule, particularly in night and graveyard shift; work on holidays and weekends.
Must have at least 20 MBP speed internet plan (wired)
Must have a conducive workspace at home.
Ability and willingness to recognize, deliver on card service sales opportunities
Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
Must have knowledge on basic Computers skills.  
Professional Phone etiquettes and ability to work with a Team
Must be willing to take drug test, submit to background investigation adn submit fingerprints as part of the selection process.
Must have legal authorization to work in the Philippines is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
For more information about our company, visit our website: https://synchronycareers.com/

1 Year or less Experience
Open to Work From Home