Delivery HeadDencom Consultancy and Manpower Services

Description
Responsibilities:
 Sound delivery management
 Planning, monitoring & reporting, resource management, quality & risk management, problem & change
management
 Effective communication management by ensuring timely and appropriate generation, collection,
dissemination, storage and ultimate disposition of information
 Manage people by effectively and efficiently involving all resources to meet the organizational goals and by
championing work-life balance, retention and career progression/development
 Provides motivation and direction to his/her team by delegating responsibilities appropriately and
empowering team members to deliver results
 Provide senior leadership, change management and implementation of organization wide practices, policies
and procedures
 Client and stakeholder management - ensuring that the organization meets the contractual obligations and
exceed the desired quality of work; addressing clients' critical business issues and providing valuable
solutions
 Process improvement - reviews and evaluates existing processes and works with his/her team to create and
implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation;
Business Transformation
 Financial Management - managing P&L and attrition
 Adept in making compromises and sound judgement calls with different groups in order to meet or exceed
stakeholder/client's needs and expectations
 Implements all necessary components for people, process, technology and knowledge
 Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the
chance of risk occurrence and minimizing operational impact
 Evaluates and designs economic business relationship and structure with clients and suppliers/vendors
 Client Solutions and Business Development
 Other tasks as assigned by the immediate reporting manager as needed by the business
Skills and Requirements:
• Bachelor's Degree holder preferably with post graduate degree (MBA/MA or equivalent)
• With 15 years experience in the field and at least 10 years of management experience with proven
leadership skills, has had P&L responsibility, and managed projects
• Managed teams in various geographic locations with a proven track record of meeting and exceeding
financial targets
• Has worked at multiple client accounts to gain experience in working with and handling different types of
clients; strong client facing abilities including the ability to handle scope issues
• Has the ability to work with senior management and work within the political structure of his/her own
organization as well as the clients
• Is able to communicate effectively in writing, verbally, and through presentations
• Possess strong people skills - is able to work with other organizations such as third party vendors, sales,
marketing, and legal, and understand their terminology; understand the requirements for the various staff
positions
• Strong planning abilities (both strategic & tactical)
• Has an understanding of the technology/RPA used in the BPO industry
• Strong negotiation skills
• Strong Business Acumen
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 10
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No

Work type
Full Time