Respond to incidents & requests using the company ticketing system; provide resolutions accordingly to the SLAs and OLAs defined.
Works closely with support teams to provide end user support.
Participates in IT projects to implement & support Client related solutions & technologies.
Works with support team to transition solutions to the System Engineering team and create relevant documentation.
Works with GPOs according to the given standards for modifying infrastructure parameters.
Daily operations related to drivers, OS installation & software distribution.
Provides technical support related to developing & testing the Client environment in order to improve it.
Actively involved in the continuous improvement of the Incident Management Process & Automations by proposing enhancements to the team.
Create documentation and perform trainings for teams.
Support of company related technologies (eMail, Teams).
Bachelor/Master's degree in IT, Electrical, Electronical Computer Science or related field.
3 years of working experience in IT System Engineering.
Excellent written and verbal communication skills in English.
Certifications: ITIL Foundation, MCSA & MCSE.
Knowledge of: Active Directory & Client Technologies / Management.
Extremely curios and ability to find answers to difficult problems / situations.
Deals with low-level details while keeping the big picture / view of the actual situation.
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