IT Service DeskMetro Systems Corporation Public Company

ResponsibilitiesIdentify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support 
Job QualificationsBachelor degree or higher in IT related field
Have experience in IT Support field minimum 1 years
Require skill to read and write in English language\
Strong knowledge Windows client platform
Strong knowledge PC and laptop Hardware/Software
Careful in operation detail