IVR Developer for GenesysLegato Health Technologies, Phils., Inc.

This role is expected to complete and/or lead the completion of detailed design for Outbound, GVP solution and architecture documents including Visio diagrams, infrastructure kit lists, security plan definitions, and similar technology architect activities.
 
In addition, the role is expected to lead the build and installation of the new Genesys components in the lab / production environment. This may include installation and/or configuration of Genesys software components and integration-related activities with the network, telephony and application teams.
 
Responsibilities:
Develop Architecture standards for enterprise contact center solution
Evaluate next gen technology within contact center area
Create end to end Voice architectural diagrams and documentation
Installation/configuration and/or development of Genesys CTI platform
Develop design standards for contact center projects
Act as mentor to junior resources
Build the routing design
Design, build and implementation of contact center solutions
Qualifications:
Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, Genesys Outbound Contact Center, Genesys GVP, URS, Genesys HA architecture, Chat and Email Routing
Experience in call recording and text / speech analytics
Experience in developing routing strategy and IVR application with Genesys composer
Strong, broad, experience with Enterprise advanced converged communication & VoIP / IP Telephony systems
Strong experience including installation/configuration and/or development of Genesys CTI platform
HA architecture, Voice Routing, Multi-Channel Routing
Knowledge and experience of Genesys SIP Server
Multi database and/or multi language preferred
Requires an BA/BS degree in related field or technical institute training; 5 or more years related experience; multi-platform experience, and expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background
Ability to mentor others, and provide troubleshooting support
Willing to work at Mandurriao, Iloilo City in shifting schedules. Flexible work schedule can be arranged.
 
To expedite the process of your application, please have your government numbers / IDs ready (SSS, Tin, Philhealth, Pagibig) and NBI Clearance.
 
Questions? Chat with us via Facebook Messenger at m.me/LegatoHealthPH or send an SMS at 0917-6LEGATO
 
About Legato PH
 
Legato Health Technologies Philippines is an Anthem company. Established in December 2018, Legato Philippines is an independent services provider to the Anthem companies with the purpose of leveraging global scale and executional expertise to transform health care management services as a GIC (Global In-house Center)
 
We are committed to transforming health care through operational excellence. We develop the technology, solutions and programs that give consumers greater access to care, while working with providers to ensure a quality health care experience for consumers.
 
Legato Health Technologies Philippines is a place for skilled and compassionate individuals, who share our goal to make a difference. We apply service excellence through handling inquiries and medical concerns. We provide Call Center, Clinical, and Applied Health IT services, led by our seasoned and visionary leadership team who is dedicated to outstanding customer service. Our work environment reflects the services we provide. We champion collaboration and innovation to drive our employees to deliver the best care.

90
9
iloilo
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2 to 4 Years Experience