Quality Assurance Manager (medical Device)Metro Manila

Job Description:
 Develop and lead a high performing Technical Services teams that delivers an excellent service to both our internal and external customers Responsible for the Performance management of the Technical Services team, ensuring that the 'CAN DO' process is maintained, SMART goals are set and that team members receive relevant and timely feedback on an ongoing basis
 Develop and execute on clear strategies to deliver a measurably improved customer experience
 Develop and execute on clear strategies to deliver measurable operational efficiencies, eliminate and manage costs and budgets effectively
 Develop and maintain written policies and procedures around complaint handling and regulatory reporting per the ARDx global QMS as well as US and European (as well as other geographies where ARDx product is sold) to ensure thorough, consistent and timely documentation and routing of complaint information
 Provide Subject Matter Expert support for internal and external audits of the Technical Services and Complaint Intake functions
 Establish KPI's and reporting for APAC TS that delivers clear data on the performance of the Regional Technical Services teams and actions that need to be taken to measurably improve our customers experience
 Develop and implement systems to communicate meaningful product failure information and problem resolution records, which are available to all relevant teams
Qualifications:
- Bachelor's degree holder
- At least 4 -10 years of experience in handling Medical devices
- Must have an experience in Quality Management system for Medical devices
- Your current employer has a complaint system
- Must have an experience in handling complaint process
- Must have an experience in CAPA (Corrective and Preventive Actions)
- Must have an experience handling (large) people / team management.