Senior Director for Quality Assurance with BPO Experience - Excellent Salary PackageNeksJob Philippines

Description
QUALIFICATIONS:
• **At least 5 years in the BPO industry as Director for training and quality and 3 years management in a multi-client account environment
• Critical thinking, proactive attitude, strong communication skills
• Proven ability to manage within a budget, within multiple sites clients
• Experience with standard business applications including MSOffice
• Strong team-building and leadership skills focused on production-oriented goals
• Able to manage multiple priorities
• Internal knowledge of Company Monitoring Services processes
• Overtime hours may be required
• Travel to various worldwide locations may be required
JOB DESCRIPTION:
• **Will be handling multiple sites
• Direct oversight of the Monitoring
• Services team
• Ongoing management of Quality Assurance Monitoring calibration process with Clients, Monitoring Services, Client Services and the Operations teams
• Ensure value-add Monitoring analytics to be consistent and delivered across all Operations in all sites.
• Ensure appropriate levels of skilled Monitors in order to achieve company and/or client required levels of monitoring by Agent / Client / Project
• Oversight of all Monitoring analytics and deployment of insights into QA Monitoring Services, Client Services and Operations
• Coordination of Quality Monitoring methods and practices with other subsidiaries on shared projects worldwide
• Ensure that the QA teams adhere to the BEST QA Manual
• Client interaction on new project implementation and design as it relates to Monitoring Services
• Escalation of updates to the Quality Assurance BEST Manual to senior leadership.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Ensure all policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper
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Requirements
Minimum education level: Senior high school
Years of experience: 5
Language(s): English
Availability for travel: No
Availability for change of residence: No

Work type
Full Time