Technical Support Agent/Davao site - Initial and Final Interviews are on the phone!TALENT OUTSOURCING CHANNEL TORCH SOLUTIONS

Description
1.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
3. Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
4. Research required information using available resources;
5. Follow standard processes and procedures;
6. Identify and escalate priority issues per Client specifications;
7. Redirect problems to appropriate resource;
8. Accurately process and record call transactions using a computer and designated tracking software;
9. Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
10. Organize ideas and communicate oral messages appropriate to listeners and situations;
11. Follow up and make scheduled call backs to customers where necessary;
12. Stay current with system information, changes and updates
Skill and Knowledge Qualifications:
1.Proper phone etiquette;
2. Ability to speak and write clearly and accurately;
3. Demonstrated proficiency in typing and grammar;
4. Knowledge of relevant software computer applications and equipment;
5. Knowledge of customer service principles and practices;
6. Effective listening skills;
7. Willingness to co-operate with others and work to the greater good;
8. Multi-tasking capabilities;
9. Minimum 12 hours of weekend working availability on a Saturday or Sunday
Requirements
Minimum education level: Senior high school
Language(s): English
Availability for travel: No
Availability for change of residence: No

Work type
Full Time