Trainer (BPO) - New Account | VoiceContinuum Global Solutions

Continuum Global Solutions customer care services and call centers have been embraced by top companies worldwide. Our Fortune-500 clients rely on our vast expertise in customer care management.
 
Continuum customer care and call center solutions leverage world class voice, chat, email, and social technologies. We have over 15,000 employees in major international markets and serve tier 1 clients across multiple industry verticals.
 
PERKS:
Life Insurance upon joining and performance based incentive
5 Days paid Emergency Leave
12 Days paid Vacation Leave
12 Days paid Sick Leave
HMO
Work-Life Balance
Work at Home Setup
APPLY AS A TRAINER & START ASAP!
QUALIFICATIONS:
Should have finished at least 2 years in college or equivalent. 
Should have at least 2 years of solid experience as a Trainer  in a BPO Setting, communications/language and product. 
Good Written and Oral English communications skills
Results-oriented and patient at work
Willing to work extended shifts, holidays and weekends
Excellent Interpersonal Skills
A Team-player
Amendable for a work at home setup
Should have a stable internet connection (at least 10 mbps)
RESPONSIBILITIES:
Responsible for designing, organizing and/or delivery training programs that meet defined business requirements. 
Responsible for sales, technical, product or other client training needs.  May be responsible for program administration, including scheduling, communications, materials production, facilities coordination, and participant tracking.
Provides administrative support to the learning and development function.
Based on role, may also provide classroom training to internal or external audiences
May perform one or more of the following duties:
Deliver face to face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.
Assembles and distributes course materials and teaching aids
Answers routine inquiries regarding training courses and schedules
Operates audio visual equipment during training programs
Maintains administrative records related to training, such as schedules and rosters, and communicates this information through computer systems, files, or responding to phone or email inquiries.
Identifies and communicates errors, gaps or inaccuracies in the training materials
Works with vendors and other third party sources to coordinate technical or professional training offerings
All other duties as assigned
 
For more information about our company, visit our website: www.continuumgbl.com

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2 to 4 Years Experience
Open to Work From Home