We're looking for a Virtual Receptionist | Dayshift + Fixed weekends offSmartsourcing

What’s in it for you?
Day shift schedule
Fixed weekends off
Above-industry salary package, depending on experience
HMO coverage after one (1) month
Monthly and quarterly knock-off
15 vacation leaves and 5 sick leaves upon regularisation
Temporary work from home arrangement*
VIRTUAL RECEPTIONIST
 
What should you bring to the table?
At least 2 years customer service OR virtual assistance experience
Proven strong admin skills is a huge plus
Well-oriented with any of the following: Microsoft Office applications, any CRM, database management and other web and desktop applications
Basic phone customer service training is an added advantage
Proven high level communication skills – written & verbal
Able to multitask effectively with a very keen eye for detail
What you’ll be doing
Greet callers with a friendly and professional tone, and ask how they can be assisted
Ensure accuracy in all communication forms
Take telephone calls and relay messages or transfer calls
Screen calls to ensure that only authentic calls pass through to the client
Retrieve voice mail and email messages and ensure that they are forwarded to the right person or handled
Provide callers with information on office services and directions to the clients office
Assist in addressing basic customer concerns
If needed, provide additional support to the virtual team

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2 to 4 Years Experience